Crunch Auburn Frequently Asked Questions

Why did the Auburn club close?

With the Auburn location over 30 years old, it was time for a major upgrade. We decided to build a new location down the road on RT 20 to better support the community. Unfortunately, due to being closed down due to COVID -19, we were unable to gradually transfer members over to the new site like we had originally planned.

Is my membership now canceled with the Auburn Crunch Fitness not reopening?

Your membership has been transferred over to the new club located at 877 Grafton Street. In addition, we have upgraded your membership to give you access to all of our other locations in MA including Oxford, Worcester, and Westborough.

Will my membership automatically continue if I don't visit the new Worcester East club?

Your membership has been transferred over to the new club located at 877 Grafton Street. In addition, we have upgraded your membership to give you access to all of our other locations in MA including Oxford, Worcester, and Westborough.

Will my membership rate be grandfathered in at the new Worcester East club?

Yes! Your rate has been grandfathered in and you now have access to a brand new, state of the art facility with many more amenities.

Why does my membership currently reflect as past due when logged into the Crunch app billing history, the club had been closed why am I responsible for these monthly dues?

As part of the club closure, all monthly dues on membership have been waived for April 2020, May 2020, and June 2020. The billing setup of removing monthly dues invoices is an extensive process and given that the exact opening date was unknown, our team had been holding off on initiating the removal of the monthly dues invoices. The billing history will reflect the waived monthly dues invoices within the next 1-2 weeks.

Can I choose which Crunch Fitness club I can use?

Yes! Your membership has been upgraded to give you access to all Crunch Fitness locations in MA.

Can I upgrade my membership now that my club location will have other features?

Yes! Please stop by the desk and speak with a representative.

Can I freeze the membership with Crunch Fitness Auburn?

Please stop by the Worcester East location to make any changes to your account.

Can I cancel the membership with Crunch Fitness Auburn?

Please stop by the Worcester East location to make any changes to your account.

I had been a personal training client at Crunch Fitness Auburn. How do I continue utilizing my paid personal training sessions?

Your paid personal training sessions have automatically been transferred with your membership for use at the new Crunch Fitness Worcester East location.